Our Contact Standards

Every lead we contact is someone's customer. These are our promises about how we treat them.

We're always honest about who we are

Every call and message says which business we're following up for and why. We never pretend to be someone we're not.

We only contact people about their own enquiry

We only get in touch with people who previously enquired with our client, and only about that enquiry.

We keep it respectful

Calling and texting hours: 9am–7pm on weekdays and 10am–4pm on Saturdays. Never on Sundays or public holidays.
Contact limits: at most 3 texts and 2 calls per lead. If we don't hear back after that, we stop.
Real people: you'll be talking to a person, not a pushy script.

We never pressure anyone

Our job is to find out whether someone is still interested, not to talk them into anything. If it's not the right time, that's a perfectly good answer.

No means no

If anyone tells us they're not interested, or asks us to stop, we stop immediately and make sure they aren't contacted by us again for that business.

We protect your information

We never sell, share or reuse anyone's details. See our Privacy Policy.

Questions or concerns? Email hello@pipelinerevival.co.